Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how [insert legal business name and ABN], trading as Sky Angel (“Sky Angel”, “we”, “us” or “our”), collects, uses, stores and protects information through skyangel.com.au (“the Website”).

We recognise the sensitive nature of our business and take the privacy of our visitors, customers, companions and staff seriously.

1. Information We May Collect

Depending on how you interact with Sky Angel, we may collect:

• Your name or preferred name.
• Your telephone number.
• Your email address.
• Information included in an enquiry or booking request.
• Your preferred booking date or time.
• Reviews, ratings or comments you submit.
• Records of communications with Sky Angel.
• Your IP address.
• Browser, device and operating-system information.
• Website activity and pages visited.
• Cookie and age-confirmation information.
• Information used to prevent spam, fraud or Website misuse.

You are not required to provide more information than is reasonably necessary for your enquiry.

Because contacting Sky Angel may involve sensitive personal information, please avoid including unnecessary personal or explicit details in forms, emails, messages or reviews.

2. How Information Is Collected

We may collect information when you:

• Access or browse the Website.
• Confirm that you are at least 18 years old.
• Submit an enquiry or contact form.
• Request or confirm a booking.
• Telephone, email or message Sky Angel.
• Submit a review or rating.
• Interact with Website features or external links.

Some technical information may be collected automatically by our Website, hosting provider, security software, analytics tools or spam-prevention services.

3. Compulsory Age Confirmation

The Website contains adult-oriented content and requires visitors to confirm that they are at least 18 years old before entering.

When you select “I am over 18”, the Website may use a cookie or similar browser storage to remember your confirmation. This prevents the popup from appearing repeatedly during your visit or for a limited period afterwards.

Unless expressly stated otherwise, this popup:

• Does not request your date of birth.
• Does not request identification documents.
• Does not independently verify your identity or age.
• Records only that your browser or device confirmed adult status.

If you clear your browser cookies, use private browsing or access the Website from another device, the popup may appear again.

4. Why We Use Information

We may use personal information to:

• Respond to enquiries.
• Manage and confirm bookings.
• Communicate changes to an appointment.
• Provide information about availability, rates and the venue.
• Moderate and publish customer reviews.
• Protect the privacy and safety of customers, companions and staff.
• Prevent spam, fraud, harassment and Website misuse.
• Maintain and improve Website performance.
• Diagnose technical or security problems.
• Manage complaints or disputes.
• Comply with legal and regulatory obligations.
• Establish, exercise or defend legal rights.

Sky Angel will not use sensitive enquiry information for unrelated marketing without permission.

5. Reviews and Nicknames

The Website may allow customers to submit reviews using a nickname rather than their legal name.

A published review may display:

• The nickname entered by the reviewer.
• The submitted rating.
• Approved review content.
• The review date or approximate submission date.

Although a review may appear anonymous publicly, the Website may privately collect:

• An email address, if required by the review form.
• An IP address.
• Submission date and time.
• Browser or device information.
• Anti-spam and security information.

This information may be used to confirm genuine submissions, prevent abuse, moderate content and investigate complaints. It will not ordinarily be displayed publicly.

Reviews must not include another person’s legal name, private contact details, address, workplace, personal social-media account or other identifying information.

Sky Angel may redact identifying information or decline to publish a review.

6. Companion Profiles and Photographs

Companion profiles may contain professional names, photographs, biographies and promotional information provided or approved for Website publication.

Information is published using professional names where appropriate to help protect personal privacy.

Visitors must not collect or use profile information to identify, locate, expose or privately contact a companion outside the contact methods authorised by Sky Angel.

Requests to correct or remove profile information may be submitted using the contact details below.

7. Cookies

The Website may use cookies or similar technologies for:

• Remembering age confirmation.
• Maintaining necessary Website functions.
• Website security and fraud prevention.
• Spam and bot detection.
• Remembering visitor preferences.
• Measuring Website traffic and performance.
• Diagnosing technical problems.

You can delete or block cookies through your browser settings. Blocking necessary cookies may cause the age popup to appear repeatedly or prevent some Website functions from operating correctly.

8. Analytics

If analytics are enabled, the Website may collect general information including:

• Pages viewed.
• Approximate geographic location.
• Referring website.
• Date and time of access.
• Browser and device type.
• Time spent on the Website.
• General interaction with Website content.

This information helps us understand Website performance and improve usability. Where reasonably possible, analytics information is reviewed in an aggregated form rather than used to directly identify individual visitors.

9. Spam Protection and Security

Contact and review forms may use security, firewall or anti-spam services.

These services may process an IP address, browser information and form interactions to determine whether a submission is genuine.

Information may also be collected where reasonably necessary to investigate spam, malicious activity, fraudulent submissions, harassment, unauthorised access or threats against another person.

10. Disclosure of Information

Sky Angel may disclose relevant information to:

• Authorised staff handling enquiries and bookings.
• Website administrators and technical providers.
• Hosting, email, analytics, security and anti-spam providers.
• Professional advisers, including lawyers, accountants and insurers.
• Payment providers, if electronic payments are introduced.
• Government agencies, regulators, emergency services or law-enforcement authorities where required or permitted by law.
• Other parties where reasonably necessary to protect someone’s safety, privacy or legal rights.

We do not sell customer enquiry information to unrelated businesses or data brokers.

11. Overseas Processing

Some hosting, email, analytics, security or anti-spam providers may process or store information outside Australia.

The countries involved depend on which services are installed on the Website and the infrastructure used by those providers.

Known overseas processing locations: [insert countries after confirming the Website’s plugins and providers]

Third-party providers also handle information according to their own privacy and security terms.

12. Direct Marketing

Submitting an enquiry or review will not automatically add you to a promotional mailing list.

If Sky Angel introduces promotional email or SMS marketing, messages will only be sent where there is an appropriate basis to do so. Recipients will be provided with a reasonable method of unsubscribing.

Responses to enquiries, appointment confirmations and important booking communications are not promotional marketing.

13. Storage and Security

Sky Angel takes reasonable steps to protect personal information against:

• Loss or misuse.
• Unauthorised access.
• Unauthorised modification.
• Unauthorised disclosure.
• Interference or malicious activity.

Protection may include secure hosting, restricted administrator access, Website updates, spam filtering, malware protection, backups and access controls.

No website or electronic-storage system can be guaranteed to be completely secure. Visitors should avoid submitting unnecessary sensitive information electronically.

14. Retention and Deletion

Personal information is retained only for as long as reasonably necessary for:

• Managing an enquiry or booking.
• Moderating customer reviews.
• Maintaining Website security.
• Preventing abuse or fraudulent submissions.
• Resolving complaints or disputes.
• Business administration.
• Meeting legal, accounting or regulatory requirements.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate, subject to applicable legal requirements.

Published reviews may remain on the Website until removed or no longer considered relevant. Reviewers may request removal, although limited records may still be retained for security, moderation or legal purposes.

15. Access and Correction

You may contact Sky Angel to request access to personal information held about you or ask for inaccurate information to be corrected.

We may need to reasonably confirm your identity before releasing or changing information.

Access may be refused in circumstances permitted by law, including where providing access would unreasonably affect another person’s privacy or create a safety risk.

16. Privacy Complaints

If you have a concern or complaint about how your information has been handled, please contact Sky Angel.

Please provide enough information for us to understand and investigate the issue, but do not include unnecessary sensitive information.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

Where the Privacy Act 1988 applies, you may also be entitled to contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

17. Data Breaches

If personal information is lost, accessed or disclosed without authorisation, Sky Angel will investigate the incident and take reasonable steps to reduce potential harm.

Where the Notifiable Data Breaches scheme applies and an incident is likely to result in serious harm, affected individuals and the Office of the Australian Information Commissioner will be notified as required by law.

18. Third-Party Websites

The Website may contain links to external maps, social-media platforms, messaging services or other websites.

Sky Angel does not control the privacy practices of external providers. Visitors should review the relevant provider’s privacy policy before supplying personal information through its service.

19. Changes to This Privacy Policy

Sky Angel may update this Privacy Policy when its Website, technology, business practices or legal obligations change.

The current version will be published on this page with the date of its most recent update.

20. Contact Sky Angel

Questions, access requests, correction requests and privacy complaints can be directed to:

Sky Angel
61 Spine Street
Sumner Park QLD 4074

Telephone: 07 3376 3316
Email: [insert appropriate email address]

Legal business name: [insert correct entity]
ABN: [insert ABN]